Shipping & Return Policy

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  • Suitable shipping conditions do not exist for the following locations including:
    • Canada: Newfoundland/Labrador, PEI, Yukon, NWT, and Nunavut.
    • USA: Hawaii, Alaska
  • Free shipping applies only to physical addresses in Canada and the USA with certain conditions applied. 
  • The Free Shipping offer is subject to change without notice.
  • We only ship orders that total $60 or more.

How & When Shipping Orders are Shipped & Delivered 

  • Orders ship via standard ground shipping usually within 1 business day from the time your order is placed.
  • Shipments will usually arrive 2-3 business days after the order has shipped for most destinations. Transit time may be longer to remote addresses, and some US addresses
  • Normally, shipment(s) are expected to arrive Monday to Friday, between 8 am and 5 pm local time.
  • If you are not home to accept your shipment, a shipping notification card with further details will be issued.
  • Enter special delivery instructions in the “Order Notes” section including instruction to leave at the door. For alternate instructions please contact the shipping company directly using information found in your Parcel Tracking Number.
  • Winter shipments: Owing to zero or very low amounts of alcohol in our products, they are susceptible to freezing. Winter shipments will include special heat packs (at no charge) to reduce the chances of them freezing in transit, and are fulfilled only on Mondays and Tuesdays. 

Returns and Problems with Shipments

  • If you incur any problems with your order please contact us to discuss a suitable solution. Our hours of operation are 8:30am to 5:00pm EST, Monday to Friday.